Terms and Conditions

Nothing in these terms and conditions affects your statutory rights.

1. THE SERVICE

1. The company shall provide the service between the hours of 8am – 6pm Monday to Friday exclusive of statutory holidays at the current standard rates of the company. You will be informed of this prior to any work being carried out.
2. The service shall be offered on the basis that it will be provided as quickly as reasonably possible within the confines of current workload, available personnel, weather and traffic conditions, availability of parts and other conditions that are outside the direct control of the company.

2. CHARGES

1. The charge made will be based on either. • A time and materials basis, calculated on current rates and prices of the company which you will be informed of prior to work being carried out. • A fixed price quotation.
2. Labour charges are calculated from the point of arrival at the customers' premises to the point of finishing the work and are calculated on an hourly basis to the next hour.
3. The company shall charge a minimum labour charge of one hour in all instances.
4. A fixed price quotation shall be supplied in writing or agreed on site and written on the invoice and signed by the customer.
5. All quotations estimates and, guide rate prices etc, given by the company verbally or in writing will include VAT.
6. All parking costs will be charged at cost to the customer.

3. PAYMENT

1. No work will be undertaken until the customer (or the customers authorized agent) has signed the authorization and undertaken to make payment on completion of the work or if an account customer has undertaken to make payment within the agreed terms.
2. Payment shall be due in full immediately upon completion of the work and the customer shall ensure payment is made available without unnecessary delay. The company shall reserve the right for whatever reasons to require advance payments, stage payments or deposits before or during the work.
3. The company shall reserve the right for whatever reason to refuse cheque's, unless supported by current cheque guarantees cards up to the value of the cheque and or to require the customer to make payment by another method i.e. cash or debit card. 12. By prior arrangement only, the company shall allow account facilities. Only signed official orders shall be accepted in lieu of payment, and it shall be a specific condition of the company granting account facilities, this company’s terms and conditions shall take president over all others.
4. Our account terms are that payment is due within 7 days unless otherwise stated
5. Overdue accounts and late payers shall be liable to late payment charges at 5% over base rate per month or part month and an administration charge of £15.00 per week or part week until the date of payment.
6. Should after 30 days from date of invoice, the company have not secured payment of any debt owed to it, the company shall be entitled to employ the services of solicitors and/or collection agencies and shall be entitled to charge and recover from the customer all and every reasonable expenses incurred in obtaining settlement of the debt.
7. The company retain ownership of all materials, plant and machinery, even though installed or delivered on site until the complete payment of all outstanding balances have been received in full.
8. The customer shall be responsible for obtaining and retaining any necessary consent, license permit or other authority necessary for execution of the work.
9. Whilst every effort is made to provide a prompt and reliable service, the company is dependant on many factors which are out of its direct control and which from time to time do arise. Transport availability, fuel restrictions, weather and traffic conditions, availability of personnel, availability of parts etc etc. Always provided that the company has made reasonable effort to provide service, the company shall have no liability whatsoever for any delay in the performance of its obligations (if any) due to any conditions events omissions or states of affairs beyond its direct control.
10. Where the work we have carried out becomes faulty due to either our faulty workmanship or faulty parts that we supplied, we will be happy to return free of charge to remedy the problem with no quibble in the first 90 days subject to our usual terms of business. Outside of this period, we reserve the right to charge labour and/or parts where appropriate if, on inspection, we find that the problem has not been caused by any faulty workmanship on our part, or by any faulty parts we have supplied. These terms do not affect your statutory rights.
11. Removal/retention of parts/rubbish/scraps. Parts and rubbish will normally be removed from the customer’s premises free of charge on completion of the work, unless bulky or heavy and likely to cause disposal costs when the customer will be advised of any extra costs. Parts may be retained by the customer unless a warranty claim is involved or unless they have to be returned to the main supplier/manufacture on an exchange basis. If the customer wishes to retain parts it is the customer’s responsibility to ensure that parts are retained. Once removed from site disposal is likely to be immediate and the company will be unable to recover such items once removed from the customer’s premises.

4. AVOIDING COMPLAINTS

It is our experience that while genuine justified complaints do occur from time to time, the majority of potential complaints are found on actual investigation to have nothing to do with the work originally carried out and it is our aim here to give some guidelines which will assist in maintaining the friendly personalized relationship we like to have with our customers.

1. Fully describe the work you require to be done or the fault you want attending and to discuss it with the tradesman. Give him as much information as possible. Agree what the course of action will be and how it will be done and if in any doubt ask for clarification, the tradesman will appreciate your interest.
2. Remember that we are tradesman. We do not work magic nor do we have x-ray eyes. A certain amount of preliminary work may have to be done, a certain amount of seemingly wasteful work may have to be done.
3. When faced with a choice of an expensive replacement or a temporary repair, carefully weigh up the advantages and disadvantage before making a decision.
4. During the work, take an interest try not to look over the tradesman’s shoulder all the time but periodically see how things are going and if there is something you are not happy with say so immediately so that it can be discussed before continuing
5. We provide a very reasonable warranty period for work, and as a rule the only complaints we receive arise from defective parts albeit then usually, within days rather than weeks. The majority of potential complaints concern temporary repairs where hours, days or weeks later the problem re-appears. This sometimes confirms our original advice that a more expensive, lasting repair should have been carried out initially. Although many temporary repairs do last a reasonable time, others do not and the company will not accept further liability unless the repair has not been carried out with care and skill by our engineer.